South Elgin Auto Repair

(224) 238-3972updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 3:00 PM
5

Best in the state

Thank you for trusting us with your 2015 Honda Accord Sergio! And thank you for that awesome review, we are so happy that you consider our small business to be at the top of the line=).*Melanie and Joe Koehnen, owners *Honest-1 South Elgin

- Honest-1 Auto Care South Elgin
1

First time there was an oil change and tire rotation. My second time there was for an alignment. Long story short, they don't know how to measure tread. Given the numbers they got, the alignment shouldn't have happened without a tire rotation. My husband has been a mechanic for over 10 years (Graduated from UTI, works on daily drivers and builds race cars). My husband called to get an explanation as to why they did work that could cause transmission problems and their exact words were "well she said she wanted the alignment. So we did it". They never even realized the flaw in their work and on top of that the technician said my rear windshield wiper was broken because he didn't know how to turn it on. What? Would not recommend for major work. Oil changes and tire rotations at best.

1

First time there was an oil change and tire rotation. My second time there was for an alignment. Long story short, they don't know how to measure tread. Given the numbers they got, the alignment shouldn't have happened without a tire rotation. My husband has been a mechanic for over 10 years (Graduated from UTI, works on daily drivers and builds race cars). My husband called to get an explanation as to why they did work that could cause transmission problems and their exact words were "well she said she wanted the alignment. So we did it". They never even realized the flaw in their work and on top of that the technician said my rear windshield wiper was broken because he didn't know how to turn it on. What? Would not recommend for major work. Oil changes and tire rotations at best.

Xenia & Joe, we are really sorry this happened. Although we strive for perfection, we occasionally fall short. We actually recorded the tread depth properly but we failed to use that information to advise against the front wheel alignment. Both the tech and the advisor have admitted they dropped the ball on this one. Please accept our sincerest apology. Thanks for taking my call today to let me explain. We have refunded you the full cost of the alignment. Owners, Melanie & Joe Koehnen, Honest-1 Auto Care.

- Honest-1 Auto Care South Elgin
5

Very Professional staff. I have the confidence that will take car of our vehicle and fix it right.

Thank you for the review Jaime, and we very much appreciate being your go-to shop for your family's vehicles. See you next time!*Melanie and Joe Koehnen, owners *Honest-1 South Elgin

- Honest-1 Auto Care South Elgin
5

I was completely impressed by the professionalism of the shop. My technician Josh Frantz was the ABSOLUTE best mechanic I've ever come across. They were extremely fair priced, and Josh Frantz not only did the BEST job possible he also was very efficient with the amount of work he had to do. I would give the establishment a ten star rating if I could. Thank you everyone at Honest 1 in South Elgin, IL 60177. I have been to every shop in the NW Suburbs, yet I now know which one is the best! Keep up the EXCELLENT work!

Gerald, thank you so much for the awesome review! Josh is a very talented mechanic, we appreciate you giving him the recognition. We are lucky to have a shop stacked with talent! Thank you for trusting us with your Honda Pilot! See you next time!*Melanie and Joe Koehnen, owners *Honest-1 South Elgin

- Honest-1 Auto Care South Elgin
5

This is, hands down, the BEST automotive shop I have ever done business with. Honest 1 Auto Care is the perfect name. They are very honest and professional. Josh Frantz was my technician, and I must say that he did an exceptional job with my vehicle. I could not be more satisfied.

4

I am very much satisfied with the services. This is the first time I am with Honest-1 and everything was so perfect and punctual. They have provided all the issues in detail (including photo graph) and completed the work on time.

Reji, thank you for your review! And thank you for trusting us with your Mercedes=). We aim to please, and are so happy to hear that you are satisfied with our process and punctuality! It was great to meet you, and hope to see you again should you have any further repair or maintenance needs. Next time, let us know what we can do to achieve 5-star status. Our customer satisfaction is very important to us! *Melanie and Joe Koehnen, owners *Honest-1 South Elgin

- Honest-1 Auto Care South Elgin
5

You guys did an awesome job on taking care of my needs. I will definitely return for your quality service.

Thank you Les! I am glad that you decided to walk in to our shop 3/6, and so happy to hear we did a 5-star job! Hope to see you again should your vehicle has any future maintenance or repair needs! We are a full-service repair shop with an amazing staff of technicians.*Melanie and Joe Koehnen, owners *Honest-1 South Elgin

- Honest-1 Auto Care South Elgin
5

The best mechanics in the world!!!! 💜💜 Bob is the greatest. I cannot say enough about how awesome they are. I had a brake issue in front of their garage went in, it was the best decision I ever made. They truly are Honest. They helped get me home, fixed my car fast, did a great job and the price was fair. I was so upset, Bob was so nice he calmed me down and went above and beyond. They sent me pictures of the issues kept me informed as to what was needed and what they were doing. I cant say enough about Bob and Honest-1 Auto Care but I can tell you they are my new auto mechanics!!!! If you want honest, great work and good prices... go here!

Cin, thank you so much for taking the time to give us such a great review! You have highlighted many of the services that make our shop a unique experience. The shuttle service, the digital inspections, competitive prices, and a great staff in both the front and back of the house who work to give the best customer service experience as possible! Hope to see you again!*Melanie and Joe Koehnen, owners *Honest-1 South Elgin

- Honest-1 Auto Care South Elgin
5

Johnny from Mitsubishi Recommended Honest One to service My Honda. Awesome Job. Ramon has very good input on services.

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