Not impressed by their diagnostic abilities. We took in our vehicle which was making this super obvious vibration when making a left turn (almost a rocking back-and-forth type of motion) and their mechanic could not replicate the issue. However, this problem is super obvious to my wife and I. Not sure how they could not replicate the issue. We did pay for a full vehicle inspection and they did find a ton of other issues with the vehicle which we did not bring in the vehicle for. Another thing that was a little weird, was that when I called in to get an update I was told that they will call me back (they didn't call back, I had to call in again to get a status update) as they are "putting my estimate together". Why is there an estimate, shouldn't it be just "total"? I just went in for a simple oil change and to fix that left turn issue (which was not fixed). To me this sounds like they wanted to stick me with other services that I did not need or ask for. We will be taking our vehicles to more competent mechanics that can properly diagnoses the problem and most importantly fix it. I wish I could go back to my old mechanic, they were a no-nonsense knowledgeable group of people with upfront pricing and their customer level was truly amazing. We recently move to the area and will keep on looking for a no-nonsense, reliable and knowledgeable mechanic. I would have rate them two stars, but they left a bag of cookies in the vehicle as a thank you and who doesn't like cookies? Just for that I will give them an extra star. Good one!
Jose, we apologize for not suggesting that you take a test drive with one of our techs. We assure you that the techs who test drove the vehicle could not find any issues with any of the steering or suspension components that would cause a thumping noise or the vibration. The $42 charge for diagnostics covered the time the techs spent addressing your concern. Our 30 point inspection is free and included with any service. We aim to provide an excellent customer experience, sorry we missed the mark with you. Melanie and Joe Koehnen, Owners: Honest 1 South Elgin
- Honest-1 Auto Care South Elgin