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South Elgin Auto Repair

(224) 238-3972updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 3:00 PM
5

Appreciate that here they look at everything on your car besides just the oil.Very polite.Plus cookies when get in your car ,sweet surprise. Will always come here...

3

Not impressed by their diagnostic abilities. We took in our vehicle which was making this super obvious vibration when making a left turn (almost a rocking back-and-forth type of motion) and their mechanic could not replicate the issue. However, this problem is super obvious to my wife and I. Not sure how they could not replicate the issue. We did pay for a full vehicle inspection and they did find a ton of other issues with the vehicle which we did not bring in the vehicle for. Another thing that was a little weird, was that when I called in to get an update I was told that they will call me back (they didn't call back, I had to call in again to get a status update) as they are "putting my estimate together". Why is there an estimate, shouldn't it be just "total"? I just went in for a simple oil change and to fix that left turn issue (which was not fixed). To me this sounds like they wanted to stick me with other services that I did not need or ask for. We will be taking our vehicles to more competent mechanics that can properly diagnoses the problem and most importantly fix it. I wish I could go back to my old mechanic, they were a no-nonsense knowledgeable group of people with upfront pricing and their customer level was truly amazing. We recently move to the area and will keep on looking for a no-nonsense, reliable and knowledgeable mechanic. I would have rate them two stars, but they left a bag of cookies in the vehicle as a thank you and who doesn't like cookies? Just for that I will give them an extra star. Good one!

Jose, we apologize for not suggesting that you take a test drive with one of our techs. We assure you that the techs who test drove the vehicle could not find any issues with any of the steering or suspension components that would cause a thumping noise or the vibration. The $42 charge for diagnostics covered the time the techs spent addressing your concern. Our 30 point inspection is free and included with any service. We aim to provide an excellent customer experience, sorry we missed the mark with you. Melanie and Joe Koehnen, Owners: Honest 1 South Elgin

- Honest-1 Auto Care South Elgin
5

As a woman who knows nothing about cars I feel very comfortable here. They take the time to explained to me what's wrong with my car and don't try to upsell me on items I don't need.

5

Excellent service as always from Honest-One. Thanks Dan

5

Highly recommend Honest-1 Auto Care. They are friendly, professional, honest and VERY helpful! They did an amazing job fixing up my car and getting it back to me as soon as possible. My car now drives likes a brand new car after all the repairs made to it. Will definitely be returning to Honest-1 for any future repairs needed. Thank you Honest-1 Auto Care! πŸ˜€

5

Hello, Thank you for your great service,your personal honest care, and loving kindness. I like the follow-up texting, e-mail reminders for car repairs and suggestions for my car. Thanks, Christina

5

They are very communicative, fair, and trustworthy.

5

Great service!! Great front desk staff - Ramon, Dan and Melanie!! I greatly appreciate the shuttle. πŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌ

5

Not only my car was taken care of but it felt I was taken care of too. All of the staff and owners were very friendly and very helpful. I definitely recommend this place for your car issues. Thank you Josh and Andres!

5

Honest-1 Auto Care South Elgin is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care South Elgin (224) 238-3972 if you have any issues in accessing any area of our website.