First time there was an oil change and tire rotation. My second time there was for an alignment. Long story short, they don't know how to measure tread. Given the numbers they got, the alignment shouldn't have happened without a tire rotation. My husband has been a mechanic for over 10 years (Graduated from UTI, works on daily drivers and builds race cars). My husband called to get an explanation as to why they did work that could cause transmission problems and their exact words were "well she said she wanted the alignment. So we did it". They never even realized the flaw in their work and on top of that the technician said my rear windshield wiper was broken because he didn't know how to turn it on. What? Would not recommend for major work. Oil changes and tire rotations at best.
Xenia & Joe, we are really sorry this happened. Although we strive for perfection, we occasionally fall short. We actually recorded the tread depth properly but we failed to use that information to advise against the front wheel alignment. Both the tech and the advisor have admitted they dropped the ball on this one. Please accept our sincerest apology. Thanks for taking my call today to let me explain. We have refunded you the full cost of the alignment. Owners, Melanie & Joe Koehnen, Honest-1 Auto Care.
- Honest-1 Auto Care South Elgin